Don’t Get Burned by Churn

August 10, 2011 – 10:07 pm
Like so many of the most important SaaS metrics, there is no universal definition for 'Churn' (see here and here for a great exploration of the term).  The latitude to define churn in multiple ways across separate companies is a problem, but it can be a HUGE problem if you define it in multiple ways within your own company.  The most sinister isn't hard to do. All it takes is two people working on two separate spreadsheets.  Anyone who has tried to keep some spreadsheet rigor between multiple touches and multiple emails knows how easy it is to end up with different results (or errors).  Bang. Zoom.  Now you have two different churn rates.  All you need to complete the chaos at this point is for the CEO (or worse VC's that you are trying to get money from) to ...

Mac-n-Mo’s Magical Morsels

December 21, 2010 – 6:05 pm
A friend of the firm has started her own firm.  Mac-n-Mo's Magical Morsels.  Check them out when you get a sec, and take a break from the battery ingredients that are in the cookies you normally eat. Also, a nice write-up for MnM. We wish her all the best. Congrats Mo!

Painted Bunting Sighting

September 27, 2010 – 6:16 pm
cwhitfield has a Painted Bunting sighting.  As gaudily colored as these guys are, it is incredible to me that they can blend into the background at all.  However, I've watched them myself, and with just a little effort they can sink back into the trees and be completely camouflaged.  If they didn't move, you'd scarcely be able to see them.  Unbelievably beautiful bird.

Ruby-Throated Hummingbird sighting

August 3, 2010 – 10:26 pm
Absolutely incredible!  davidryan63 keeps the hits coming with this one.  He credits the Nikon for these shots, but he should keep some for himself.  The patience required to snap a hummingbird is not insignificant.  These are just incredible.  As always click on the thumbnail to see the full-size shot.

Mallard Ladies

August 2, 2010 – 8:41 pm
New Sighting and a pretty decent picture (click on the thumbnail at the bottom) of some female Mallard ducks.   I always get a bang out of ducks.  Everything from the noises they make to the way the cruise around in the water to the whistling sound their wings make when they fly by.

Knockout Red-Shouldered Hawk Sighting

July 30, 2010 – 1:30 pm
Wish this one was mine.  Spectacular pictures of a Red-Shouldered Hawk from davidryan63's journal over at birdingbirds.  Awesome! Be sure to scroll down and click on the image-thumbnails at the bottom so you can see the full-sized images.  These are some of the best I've seen.  Anybody out there got some better ones?  If so, post a link in the comments, so the enormous universe of my readers can vote.

Heed The Squirrels

July 29, 2010 – 2:29 pm
The guys over at SaaSOptics and I really, really dislike squirrels.  Yes, I know what you are going to say...they are so cute, etc. etc.  Don't waste your time.  We have our reasons. Despite my vision becoming clouded by fury every time I see one, I must admit a grudging respect for the little [Snip - Bad Language Editor].  There is much about them to admire. They are clever (ever tried to keep one out of your bird feeder ?) They are tough (ever seen one just give up trying to get into your bird feeder?  I haven't.) They are relentlessly productive (all day, every day they gather food) Not a bad set of attributes for driving a business.  Wouldn't you love it if your competitor described you as clever, tough, and relentlessly productive?  Wouldn't you love it if your competitor's vision became clouded by fury every time you showed up at the feeder? One more ...

Inaugural Post

July 25, 2010 – 8:05 pm
I have fretted over what the content of this post should be for waay too long. I managed to get myself worked up about how it should set the right tone, but also be informative and significant and cure a disease and improve the reader's self-esteem and remove stubborn stains. The hell with all of that.  This is the inaugural post.  Sometimes you just have to move.  Now let's get on with it. Make it go.